Returns

Please contact us at hello@lapalma-store.com within 7 days of receiving your items if you would like to exchange or return an order for a credit note.

Items must be in perfect condition with

• tags still attached
• in the same packaging it was sent out in
• unworn
• unaltered
• unwashed

You need to contact us before making your exchange/return for credit note. Please note we do not cover the cost of return back to us.

We are unable to accept returns on sale items.

We reserve the right to refuse a return if the above criteria is not met. If the item does not arrive back to us safely, we are not responsible.

 

Credit notes are valid for 12 months.